Initial adoption of Robotic Process Automation (RPA) typically starts with Efficiency – using new technology to improve accuracy, quality, and speed while reducing costs. And the most common business case metric is some variant of Return on Investment (ROI), with the reference benchmark being the cost of a Full-Time Employee (FTE). But we know from decades of research that traditional ROI measures and cost/ benefit analyses typically understate ‘soft’ and strategic benefits when applied to IT investments, and don’t account for many operational, maintenance, as well as human and organizational costs, which can exceed technical costs by 300-400%. Moreover, inherited from IT evaluation practice, one tendency has been to understate total costs in order to be able to allocate only hard, financial benefits allowable under traditional ROI regimes.
BECOMING STRATEGIC WITH INTELLIGENT AUTOMATION - PAPER 5 INTELLIGENT AUTOMATION IN TELECOMMUNICATIONS
In 2021, the general recognition is that telecom operators must marry operational efficiency and reduced capital expenditure with improved customer experiences, higher revenues, and greater business
and operational resilience. While intelligent automation can be operationalized to support these objectives, it necessitates four knowledge-related change imperatives
BECOMING STRATEGIC WITH INTELLIGENT AUTOMATION - PAPER 4 INTELLIGENT AUTOMATION IN INSURANCE
What will the insurance industry look like in ten years? What role will intelligent automation play? What other options are available for operational efficiency and agility? These are critical questions for an industry whose essence is calculating risk. As a data-driven business—from risk assessment and underwriting to distribution, pricing and claims—the entire industry value chain is ripe for intelligent automation and digital transformation.
BECOMING STRATEGIC WITH INTELLIGENT AUTOMATION - PAPER 3 INTELLIGENT AUTOMATION IN UTILITIES
Few industries have been as burdened by change over the past 25 years as utilities. Industry restructuring, globalization, deregulation, and digital technologies have upended a traditionally stable and comfortable operating model, characterized by a regulated monopoly, vertically integrated supply, predictable demand, long service lifecycles, and highly commoditized products. The scale of public utility operations, moreover – once a formidable asset and barrier to entry – has become a potentially massive liability in a disaggregated value chain as more agile intermediaries emerge, including resellers, digital-first utilities, and alternative sources of supply.
BECOMING STRATEGIC WITH INTELLIGENT AUTOMATION - PAPER 2 INTELLIGENT AUTOMATION IN BANKING
In this series, Becoming Strategic with Intelligent Automation, we look at leading businesses in five major sectors that have made the shift from ‘hunkering down’ to ‘going big,’ including banking and finance, insurance, telecommunications, healthcare, and energy and utilities. Our research investigates the gains made, why they went big, and how others can learn from their experiences.
Becoming Strategic with Intelligent Automation: WHAT A DIFFERENCE A CRISIS MAKES: “GO BIG” V. “HUNKER DOWN”
In this series, Becoming Strategic with Intelligent Automation, we look at leading businesses in five major sectors that have made the shift from ‘hunkering down’ to ‘going big,’ including banking and finance, insurance, telecommunications, healthcare, and energy and utilities. Our research investigates the gains made, why they went big, and how others can learn from their experiences.
Becoming Strategic with Robotic Process Automation
The eagerly-awaited new book — Becoming Strategic with Robotic Process Automation — by Leslie Willcocks, John Hindle & Mary Lacity, is due to be released on 7th October. Order your copy now ...
Robotic Process Automation will continue its exponential growth over the next five years. With more than 54 vendors, different kinds of tools, generic applicability and as a cognitive and AI platform, RPA has fast become an opportunity that is too good to miss.
So, how do you leverage the massive potential business value? Based on four years of research into over 420 business deployments, this book identifies the distinctive leading practices of front-runners, and a Total Value of Ownership (TVO) framework to drive out value across the RPA life-cycle.
This book brings a new focus on RPA’s strategic potential: the innovations made possible and how to deliver through effective sourcing stakeholder-buy-in, governance, change management, and capability development practices. RPA as a platform, linking with cognitive and AI technologies as part of digital transformation is highlighted. The central messages – think and behave strategically, start right, institutionalize fast, and innovate continuously – are demonstrated, with multiple client experiences, trials and lessons. From dealing with old world process and IT challenges, RPA is now being applied towards building the new digital world and becoming strategic in its application.
Key features of the book:
Based on extensive new research by world-renowned authors
Comprehensive market overview
A systematic set of action principles across the RPA life-cycle
Challenges, and where value is being left on the table
A focus on metrics and Total Value of Ownership
RPA as a foundation for cognitive and AI
Multiple client case studies