Our team of researchers and advisors provide independent evidence-based intelligence and case experience to help clients navigate the most favorable path to digital transformation.  

The objective knowledge we share and the planning and performance measurement tools we provide help adopters develop technology deployment strategies and change management programs essential for realizing long-term value. 

We also enable technology providers to engage their markets more deeply and successfully, with thought leadership programs that demonstrate they understand the true challenges their customers must overcome. 

Through rigorously unbiased research, we capture vital on-the-ground learning about the digital transformation journey and communicate it to all who aim to be better served by intelligent automation technology. 

Research services

Foundational research

This area of our research is focused on emerging digital technologies, their development, management and impact, and the transformational issues they present for service providers, user communities and the economy.

KCP regularly issues a list of foundational research projects we wish to undertake and which offer sponsorship opportunities.

Commissioned research

Our commissioned research studies focus on both the provider and the user experience. They are aimed at helping all stakeholders in digital investments to achieve optimum outcomes.

Typically, we gather insights from case studies, surveys, and expert interviews with technologists, and internal and external participants. These insights clarify aims and expectations, shaping the best strategies for deployment, including change management processes, business cultural influences, and real-life operational challenges encountered.

Our evidence-base 

KCP has an 850 (and growing) database of organizations across multiple sectors and geographies focused on deploying IT, automation and digital technologies. These augment our 2,300 plus case analyses of sourcing/outsourcing engagements involving automation and business services.

Expert independent counsel

Our senior partners also provide expert advice and counsel to leadership teams tasked with transformational technology adoption. Work has included internal and external messaging on digital transformation – repositioning the organization technologically, achieving customer focus, deploying effective change practices.

Thought Leadership for Marketing

Opening doors and creating dialogues

We create powerful and practical thought leadership assets for IA developers that increase the effectiveness of marketing and sales campaigns and differentiate the brand promise.

All our thought leadership work is based on rigorously researched user experiences, identifying and clarifying the priorities and approaches that create better customer outcomes.

We turn these insights into compelling platforms designed to engage customers in a conversation based on the realities of their digital transformation journey. In a technology sector full of promises and too many unfulfilled plans, developers who invest in independent assessments of key issues convey their deep commitment to addressing customer concerns. And the findings create valuable assets for reputation and relationship building.

Change Management Communications

Achieve the quality of communications essential to effective transformation

Strong Change Management - with farsighted, motivating communications at its heart - is the secret of success when introducing Intelligent Automation. 

Companies deploying IA technology communicate effectively with the all the people engaged in the journey – the leaders of change, employees, supply chain partners and customers. Their understanding and support is critical to releasing transformational value offered by the technology.

KCP offers a change management service built on in depth knowledge of the impact of IA on the people, processes and performance of organisations, and of the communications challenges that are critical to successful outcomes.

 We help clients to evaluate the process of change through stakeholder eyes and plan and execute communications strategies that support transformation goals.